Frequently asked questions

Because we were tired of software that locks the feature you actually need behind a higher price tier — and of running four disconnected tools to get one job done. Talstor is one big system where every feature is on for everyone.

No. Every plan includes 100% of the platform: time tracking, scheduling, PTO, messaging, jobs, customers, estimates, work orders, job costing, invoicing, reports and exports. Plans only differ by how many people you have.

You don't have to guess. During setup you enter how many people will use it and we automatically select the smallest plan that fits. You can override it or change it later at any time.

Move up a plan size and nothing else changes — you already had every feature. Existing employees keep working while you switch.

One platform, one login. Inside the app the work is organized into tabs so you only see what you use: your people (time, schedules, PTO, payroll) and your work (customers, jobs, estimates, invoices).

Yes. An accepted estimate becomes a job, the job collects clocked hours and materials, job costing shows the live margin, and approved hours turn into an invoice or a payroll export. Nothing is retyped.

Talstor Technologies develops modern, cloud-based software for businesses with 100 employees or fewer, in any industry. Our software helps businesses manage daily operations more efficiently, reduce paperwork, and save time.

Our headquarters are located at: Talstor Technologies Liberty Tower 605 Chestnut St. Chattanooga, TN 37450

Talstor is a cloud-based platform for employee timekeeping, scheduling, job management and invoicing. We are actively developing additional software solutions for small and mid-sized businesses.

Our software is built for businesses of all sizes, including:

• Restaurants
• Retail stores
• Auto repair shops
• HVAC companies
• Plumbing companies
• Electrical contractors
• Cleaning services
• Landscaping businesses
• Salons and barbershops
• Medical and dental offices
• Professional service firms
• Non-profit organizations
• Franchises
• Multi-location businesses

No. All Talstor products are web-based, so there's nothing to download or install.

Yes. As long as you have an internet connection, you can securely access your account from anywhere.

Yes. Because our platforms are web-based, all you need is an internet connection and a modern web browser. Supported browsers include:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

Yes. Talstor works on smartphones, tablets, laptops, and desktop computers.

Talstor is fully accessible through your mobile or desktop web browser. There's no app installation required.

Yes. Talstor works on both Windows and macOS computers.

Yes. Any modern tablet with a supported browser can access Talstor.

Most businesses can be set up in less than 30 minutes.

Please contact our sales team for current trial availability and promotional offers.

Simply sign up through our website or contact our team, and we'll help you get started.

Absolutely. Our support team can assist with account setup and answer any questions during onboarding.

Our Help Center includes step-by-step guides for every feature. If you ever need assistance, you can reach us anytime at: Phone: (423) 402-0087 Email: info@talstor.com

Yes. Talstor is designed with simplicity in mind so employees and managers can begin using it with minimal training.

Employees simply log into Talstor using their assigned credentials and clock in with a single click.

Yes, if your business allows mobile access.

Yes. Employees can securely view their own time records.

Yes. Authorized managers can review and edit time entries when necessary.

Managers can correct missing or incorrect punches based on company policy.

Yes. Talstor uses three roles: Owner (full administrative access including billing and company settings), Manager (day-to-day operations, scheduling and approvals) and Employee (self-service — their own hours, shifts and requests).

Yes. Talstor supports businesses with multiple locations.

Yes. Reports can be exported for payroll, accounting, and recordkeeping.

Yes. Your time records remain available within your account according to your subscription and data retention policies.

Yes. Managers can quickly search and filter employee records.

Yes. Managers can monitor employee activity and worked hours throughout the day.

Yes. Multiple authorized users can manage the same business account.

Yes. Talstor automatically calculates total hours based on employee clock-in and clock-out times.

Yes. Talstor provides accurate hour calculations that help businesses monitor overtime.

Yes. Reports can be printed or exported for your records.

No. Monthly subscriptions can be canceled at any time without penalties. Annual subscriptions are billed for the full year at the beginning of the subscription period. Talstor does not provide refunds or credits for:

• Partial months
• Unused subscription time
• Mid-cycle upgrades or downgrades

Yes. You can upgrade your plan whenever your business grows.

Yes. Downgrades can be made according to your billing cycle.

We accept all major credit and debit cards.

Monthly plans are billed once each month. Annual plans are billed once per year.

Yes. Billing receipts and invoices are available for your records.

Yes. Talstor never stores your billing information on our servers. We partner with a PCI-compliant third-party payment processor that securely handles all payment transactions. Billing information is encrypted using SSL/TLS during transmission and processed directly by the payment provider.

Yes. We use secure cloud infrastructure, encrypted connections (HTTPS), access controls, and industry-standard security practices to help protect your information.

Yes. Data transmitted between your device and our servers is encrypted using SSL/TLS.

Yes. Customer data is regularly backed up to help protect against unexpected data loss.

You do. Your business retains ownership of the data you enter into Talstor's platforms.

Phone: (423) 402-0087 Email: info@talstor.com

Our support team is available during regular business hours. Email requests received after hours will be answered as soon as possible.

We strive to respond to all customer inquiries as quickly as possible, with many requests answered the same business day.

Yes. Our support team is available to assist with technical questions, troubleshooting, and account assistance.

Yes. Our online Help Center contains articles and step-by-step instructions for using every feature.

Yes. Passwords can be updated anytime from your account settings.

Use the Forgot Password link on the login page to receive password reset instructions.

Yes. You can update your account information from your profile settings or contact support for assistance.

Yes. Businesses can assign multiple administrator accounts.

Yes. We're continuously developing new cloud-based software solutions for small and mid-sized businesses.

We'll announce new features, updates, and products through our website, email communications, and customer announcements.

Absolutely! We welcome customer feedback and feature requests. Many of our improvements are inspired by suggestions from the businesses that use our software.

We focus on building software that's simple, reliable, and affordable. Our mission is to help businesses spend less time managing operations and more time serving customers and growing their business.